Terms & Conditions
Last updated: April 2026
1. Acceptance of terms
By creating a RivalTracker account or using our service, you agree to these Terms & Conditions. If you do not agree, do not use the service. These terms are governed by English law.
2. The service
RivalTracker provides automated competitor monitoring for local businesses. We scrape publicly available data about businesses you designate as competitors and generate weekly AI-written reports. We do not guarantee the accuracy, completeness or timeliness of data gathered from third-party sources.
3. Your account
You are responsible for keeping your login credentials secure. You must not share your account with others. You must be 18 or older to create an account. You agree to provide accurate information during signup and to keep it up to date. You're responsible for all activity that occurs under your account.
4. Acceptable use
You may only use RivalTracker for lawful purposes. You must not use the service to: monitor individuals rather than businesses; attempt to reverse-engineer or scrape our platform; interfere with other users or our infrastructure; resell or redistribute our data or reports without permission.
5. Competitor data
You are responsible for ensuring that adding a business as a competitor is lawful in your jurisdiction. We only scrape publicly available data. You agree not to use competitor data gathered through RivalTracker to harass, defame, or otherwise harm any business or individual.
6. Subscription and billing
After your 14-day free trial, continued use requires a paid subscription. Subscriptions are billed monthly in advance. We use Stripe to process payments. You can cancel at any time — your access continues until the end of the current billing period. We do not offer refunds for partial months.
7. Intellectual property
The RivalTracker platform, including its design, code, AI models, and report templates, is owned by RivalTracker Ltd. The reports generated for your account are yours to use. You may not reproduce or redistribute our platform or underlying technology.
8. Limitation of liability
RivalTracker is provided "as is." We do not warrant that competitor data is accurate or complete. We are not liable for any business decisions made based on information from our reports. Our total liability to you in any circumstance is limited to the amount you paid us in the 3 months preceding the claim.
9. Termination
We may suspend or terminate your account if you breach these terms, fail to pay, or if we discontinue the service. We will give reasonable notice where possible. On termination, your data will be retained for 90 days then deleted.
10. Changes to terms
We may update these terms from time to time. We'll notify you by email of material changes at least 14 days before they take effect. Continued use of the service after changes constitutes acceptance.